Privacy Policy
Last updated: December 11, 2024
1. Introduction
Welcome to tree-family.com ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our family tree building service.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email address, password)
- Family tree data (names, dates, relationships, photos, stories)
- Payment information (processed securely through Stripe)
- Communications with us (support requests, feedback)
2.2 Information Collected Automatically
- Device information (browser type, operating system)
- Usage data (pages visited, features used, time spent)
- IP address and approximate location
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Provide and maintain our service
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Analyze usage patterns to improve our service
- Detect, prevent, and address technical issues
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service providers who assist in operating our service (hosting, analytics, payment processing)
- Other users, only when you choose to share your family tree
- Legal authorities when required by law or to protect our rights
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit and at rest, secure authentication, and regular security assessments.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Export your family tree data
- Opt out of marketing communications
- Withdraw consent for data processing
7. Cookies
We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through our cookie consent banner or your browser settings. For more information, see our Cookie Policy.
8. Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@tree-family.com